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Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Rare Flame Candles LLC. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Rare Flame Candles LLC. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Shipping Restrictions
We currently do not ship to P.O. boxes, APO/FPO addresses, or certain international destinations. Please contact our customer service for more details.
Returns & Exchanges
Our return policy provides detailed information. Please refer to the return policy link
Contact Information
If you have any questions about our shipping policy, please contact us: by email at candlessorare@gmail.com
